Coronavirus and Bacs Contingency: Torbay Council Case Study

Initially using a different vendor to make and collect Bacs payments, Torbay Council moved to SmarterPay after a product end-of-life decision meant their software needed to be upgraded. Recalling the transition to SmarterPay, John Norris, Operations Support Leader at Torbay Council said:

“We looked at several other vendors at the time but thought SmarterPay On Premise was definitely the best fit for us under the circumstances. With a well-designed product and clear development cycle, we knew we wouldn’t face another end-of-life scenario which was a key consideration. We also took a lot of confidence from our interactions with the team about their support services and when combined with the fantastic pricing, it became a very straightforward decision.”

Enjoying a stable and reliable platform for sending Bacs files within the organisation, Torbay Council used SmarterPay On Premise for 4 years without issue. This continued to be the case until a period of severe weather conditions meant physical access to the Council site became restricted and the timely submission of Bacs files was jeopardised. Torbay Council sends approximately £35 million via Bacs payments each month in Direct Debits such as council tax, creditor files and other collections.

Read the full case study here.