SmarterPay
  • Home
  • Platform
    • SmarterPay Cloud
    • Smarterpay iConnect
    • Revenue Collection
    • Making Payments
    • Integrations
  • Payment Schemes
    • Bacs
    • Card Payments
    • Facilities Management
  • About Us
    • Our Customers
    • Our Partners
    • Our Leadership Team
    • News
    • Careers
  • Client Services
    • Legal
    • Learning Zone
    • Support
  • Contact
  • Customer Portal
  • Search
  • Menu Menu

Downloading & actioning your reports during Covid-19

Bacs have recently underlined the importance of keeping up to date with messaging reports during Covid-19 and advised that due to their time-critical nature, all messaging reports should be downloaded and actioned within 3 working days.

Avoid additional business costs & complaints from your suppliers

If reports aren’t accessed and actioned in this time period, payments to accounts or collections against them may not be successful, resulting in failed payments or unpaid Direct Debits. Subsequently, Bacs have warned that failing to download and action time-critical reports could result in additional costs for your business, or complaints from your customers, suppliers or employees.

How to access your reports

Reports can be accessed in a few ways; via Payment Services Website (PSW), Bacstel-IP software or hardware security module (HSM). Whichever way you access them, remember to ensure that colleagues’ contact details are kept up-to-date; for example:

  • If using PSW, contact details can be changed in the ‘My details’ area of the website
  • For details on how to update Bacstel-IP software, refer to page 126 of the Bacstel-IP service user guide
  • Service users who have configured a contact in a HSM, it is equally important that these are also checked and updated, if required (details about HSM can also be found in the same guide).

If you are a registered user, you can find out more information about which reports are available and get some additional advice about file submissions in this handy guide. If you haven’t registered for a password yet, you can do so here.

Find out more

If you would like to contact us directly about any of the information above, please get in touch via our website contact page, by emailing us at info@smarterpay.com or giving us a call on 01482 240118.

For continued updates on SmarterPay products and services, please visit our website or follow us on LinkedIn. For more general information about Bacs and their services, please click on the link below.

RELATED ARTICLES

New integrated payment solution for charities with Opayo & Elavon

https://smarterpay.com/wp-content/uploads/2022/04/SmarterPay-Opayo-Landing-Page-Inset.png 662 1000 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2022-04-07 13:49:412022-04-12 09:51:11New integrated payment solution for charities with Opayo & Elavon

Top tips to maintain your Bacs processes, all day, every day

https://smarterpay.com/wp-content/uploads/2022/03/Maintaining-business-as-usual.png 564 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2022-03-23 12:16:402022-03-23 12:19:56Top tips to maintain your Bacs processes, all day, every day

Rule changes to Direct Debits & Bacs Direct Credit in 2022 that must be followed

https://smarterpay.com/wp-content/uploads/2021/12/Bacs-Rule-Changes-2022.png 1000 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2021-12-09 17:13:512021-12-09 17:13:54Rule changes to Direct Debits & Bacs Direct Credit in 2022 that must be followed

Top Tips to Reduce Indemnity Claims

https://smarterpay.com/wp-content/uploads/2021/07/Bacs-Indemnity-Claims.png 865 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2021-07-02 11:13:462021-07-06 12:26:19Top Tips to Reduce Indemnity Claims
Direct Debit Solutions Guide and Rules

Key changes to Bacs Direct Debit Guide and Rules 2021

https://smarterpay.com/wp-content/uploads/2020/04/Direct-Debit-Guide-and-Rules-scaled.jpg 1707 2560 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2021-01-21 10:14:122021-01-21 10:23:14Key changes to Bacs Direct Debit Guide and Rules 2021

SmarterPay Cloud Security Enhancements

https://smarterpay.com/wp-content/uploads/2020/10/Security-Enhancements-SMPC.gif 817 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2020-10-27 11:54:182020-10-27 11:55:59SmarterPay Cloud Security Enhancements

A customised Salesforce payment solution: Human Appeal Case Study

https://smarterpay.com/wp-content/uploads/2020/09/Human-Appeal-Image.png 1000 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2020-09-17 13:48:462020-09-17 14:42:38A customised Salesforce payment solution: Human Appeal Case Study

Brand new SmarterPay Cloud features!

https://smarterpay.com/wp-content/uploads/2020/09/SMP-Features-Blog-Post.png 1000 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2020-09-03 13:37:152020-09-03 14:05:01Brand new SmarterPay Cloud features!

Downloading and actioning your reports during Covid-19

https://smarterpay.com/wp-content/uploads/2020/06/Bacs-Down-Reports-Announcement.png 1001 1500 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2020-06-29 14:39:322020-06-29 16:06:20Downloading and actioning your reports during Covid-19

SmarterPay announces strategic partnership with Data Interchange

https://smarterpay.com/wp-content/uploads/2020/06/SmarterPay-DI-Announcement-Post.png 1333 2000 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2020-06-22 11:20:112020-06-22 14:10:36SmarterPay announces strategic partnership with Data Interchange

SmarterPay joins the Open Banking Network

https://smarterpay.com/wp-content/uploads/2020/06/shutterstock_Open-Banking.png 1709 2560 Edward Round https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Edward Round2020-06-19 11:19:562020-06-19 21:17:14SmarterPay joins the Open Banking Network
Torbay Council Logo

Coronavirus and Bacs Contingency: Torbay Council Case Study

https://smarterpay.com/wp-content/uploads/2020/04/Coronavirus-and-Bacs-Contingency.png 585 1040 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2020-03-26 14:21:532020-04-15 14:27:31Coronavirus and Bacs Contingency: Torbay Council Case Study
Bacs Contingency Service

Sign up to our Contingency Service and get two months of submissions absolutely free!

https://smarterpay.com/wp-content/uploads/2020/04/Free-Bacs-Contingency-Service-e1586962164529.png 584 821 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2020-03-17 14:38:082020-04-15 14:50:06Sign up to our Contingency Service and get two months of submissions absolutely free!
Business Telesales Executive

New Business Telesales Executive Role

https://smarterpay.com/wp-content/uploads/2020/04/New-Business-Telesales-Executive-scaled.jpg 1709 2560 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2020-03-02 14:46:252020-05-22 11:23:44New Business Telesales Executive Role
Peterborough Biscuit Event

Peterborough Biscuit Business Event 2020

https://smarterpay.com/wp-content/uploads/2020/04/Peterborough-Biscuit-Event-1.jpg 630 1200 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2020-01-15 15:15:442020-05-22 11:43:25Peterborough Biscuit Business Event 2020
Direct Debit Solutions Guide and Rules

Key changes to the Direct Debit Guide and Rules 2020

https://smarterpay.com/wp-content/uploads/2020/04/Direct-Debit-Guide-and-Rules-scaled.jpg 1707 2560 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2020-01-06 15:12:032021-01-21 10:11:06Key changes to the Direct Debit Guide and Rules 2020
New Years Party

Happy New Year!

https://smarterpay.com/wp-content/uploads/2020/04/shutterstock_569204032-scaled.jpg 1707 2560 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2020-01-01 15:19:342020-04-15 15:20:50Happy New Year!
Back To School

Back to School with SmarterPay

https://smarterpay.com/wp-content/uploads/2019/09/back_to_school.jpg 1667 2500 Pippa https://smarterpay.com/wp-content/uploads/2020/03/smarterpay_header_logo.png Pippa2019-09-23 15:24:362020-04-16 15:55:04Back to School with SmarterPay
PreviousNext

SmarterPay announces strategic partnership with Data InterchangeBrand new SmarterPay Cloud features!
Scroll to top