Downloading & actioning your reports during Covid-19

Bacs have recently underlined the importance of keeping up to date with messaging reports during Covid-19 and advised that due to their time-critical nature, all messaging reports should be downloaded and actioned within 3 working days.

Avoid additional business costs & complaints from your suppliers

If reports aren’t accessed and actioned in this time period, payments to accounts or collections against them may not be successful, resulting in failed payments or unpaid Direct Debits. Subsequently, Bacs have warned that failing to download and action time-critical reports could result in additional costs for your business, or complaints from your customers, suppliers or employees.

How to access your reports

Reports can be accessed in a few ways; via Payment Services Website (PSW), Bacstel-IP software or hardware security module (HSM). Whichever way you access them, remember to ensure that colleagues’ contact details are kept up-to-date; for example:

• If using PSW, contact details can be changed in the ‘My details’ area of the website
• For details on how to update Bacstel-IP software, refer to page 126 of the Bacstel-IP service user guide
• Service users who have configured a contact in a HSM, it is equally important that these are also checked and updated, if required (details about HSM can also be found in the same guide).

If you are a registered user, you can find out more information about which reports are available and get some additional advice about file submissions in this handy guide. If you haven’t registered for a password yet, you can do so here.

Find out more

If you would like to contact us directly about any of the information above, please get in touch via our website contact page, by emailing us at info@smarterpay.com or giving us a call on 01482 240118.

For continued updates on SmarterPay products and services, please visit our website or follow us on LinkedIn. For more general information about Bacs and their services, please click on the link below.