If your business processes payments, meeting and maintaining PCI DSS compliance is mandatory.

Many organisations believe they are compliant by removing elements of the transactional process from logs or databases. However, the need to correctly apply software updates and ensure data cannot be syphoned, by employees or hackers, is often excluded from any internal processes.

Some key questions to evaluate when analysing your PCI DSS compliance include:

• Are your employees asking for card details over the telephone?
• Can you ensure the data provided is not written down or entered into a separate programme?
• Are you able to ensure that photographs or screenshots of transactional data are not taken?
• Are DTMF tones played to employees?
• Are you able to fully maintain the PCI DSS standard and keep card details secure

If any of these answers are negative, we can assist you in meeting both your unattended and attended telephony requirements, whilst simultaneously providing access to a fully accredited Level 1 PCI DSS card processing platform.

With our hosted Telephone Payments solution, your customers will benefit from a secure and unique transactional environment where they remain on the call, entering their own information without being passed over to an unattended, automated Interactive Voice Response (IVR). This improves customer experience and delivers reputational advantage for your business. Your agents can efficiently take attended payments and your customers can be reassured at no point, did they have to read out sensitive card payment information.