Bacs Contingency Service
Ensure that you’ll always be able to pay your staff
and suppliers and continue to collect revenue from
your customers.
Overview
Whilst seemingly unlikely, nearly every organisation will experience instances where they are unable to submit their payment instructions to Bacs. Lost, damaged and expired smartcards as well as things like hard disk failure, virus attack and accidental server wipes are all everyday examples of where the need for a Bacs contingency plan is especially important.
SmarterPay Contingency Service safeguards your Bacs environment and ensures that you’ll always be able to pay your staff, suppliers and collect revenue from your customers.
Set-up
To set up protection for your Bacs payments, simply fill out and return the enclosed ‘Contingency Service Form’. Having profiled your details, we’ll then request a test file* so that we can configure your SmarterPay Cloud login. You will also need to inform your Bank that SmarterPay will be your Contingency provider and link your SUN numbers to (our) Bureau number: B61043.
*If you have more than one file source – we will need a sample of each.
Using the Contingency Service
To transmit Bacs Payment files using the Contingency Service, you’ll just need to follow the simple steps below:
Login to SmarterPay Cloud https://smarterpaycloud.com/
Upload your file and check it
Approve your file for submission
Your file will be submitted to Bacs automatically
Changing/Adding a file format
If you’d like to add another file format for importing to SmarterPay Cloud or edit an existing one, please contact our team on the Helpdesk who will send you a secure link to upload your test file.
You can contact the Helpdesk either by emailing the team at support@smarterpay.com or by calling 01482 240886.
Informing your Bank
You will need to inform your bank that you will be using the Contingency Service by SmarterPay. They will require to know our Bureau number which is B61043. They will then link your Service User Numbers to the Contingency Service so that in the event of an invocation, Bacs will know that we are authorised to submit payment instructions on your behalf.
Bacs Liasion Telephone Numbers
About SmarterPay
SmarterPay is a private, family-owned company and specialises in payment solutions for Direct Debit/Credits and Card Payments for cloud-based CRM systems. SmarterPay is ISO-27001 certified and a Bacs-approved software provider, Bureau and facilities management provider.
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We shall not share your details with third parties.
SmarterPay Limited
Utility House
32-36 Prospect Street
Kingston Upon Hull
East Riding of Yorkshire
HU2 8PX
