Careers
We are growing and have career opportunities for talented people. Why not join us?
By joining the SmarterPay team, you’ll have the chance to work alongside some of the brightest minds in the field, contribute to cutting-edge projects, and unlock your full potential.
People Values
Bold and Enthusiastic
Clear Communication
Great Execution
One SmarterPay Team
Join our team
We are always looking for talented individuals to join SmarterPay.
As we are entering an exciting phase of growth and creating new solutions for our target markets, this is a great time to join our company. With a commitment to fostering a supportive and inclusive work environment, SmarterPay offers not just a job, but a pathway to a successful and rewarding career.
Current Vacancies
If you’re eager to embark on a journey towards a fulfilling career with abundant opportunities for growth and development, as a dynamic and innovative company, SmarterPay is constantly on the lookout for talented individuals who are passionate about revolutionising the fintech industry.
Here is a list of our current vacancies.
Account Executive
About SmarterPay
SmarterPay provides secure, flexible, and powerful Bacs payment and Direct Debit automation solutions to organisations across the UK. Our cloud platform helps businesses streamline payment processes, reduce fraud, and integrate seamlessly with leading ERP and CRM systems.
We’re growing fast and looking for ambitious sales professionals to join our journey as we continue to drive innovation within financial technology.
The Role
We are seeking a high-performing Account Executive to drive new business growth. This is a hunter role focused on prospecting, qualifying, and closing opportunities with mid-market and enterprise organisations.
Reporting to the UK Sales Leader, you’ll be part of a supportive and collaborative sales team with the freedom to operate remotely. You’ll also have one direct report and play a key part in achieving SmarterPay’s ambitious revenue targets.
Key Responsibilities
- Identify, develop, and close new business opportunities through outbound prospecting, inbound leads, and partner channels
- Manage the full sales cycle — from lead generation to closed won
- Build strong relationships with key decision-makers such as CFOs, Finance Directors, and Heads of Treasury Deliver compelling presentations, demos, and proposals (with Pre-Sales / Projects support)
- Maintain accurate pipeline management and forecasting within Salesforce
- Collaborate closely with Marketing to align campaigns and drive qualified leads
- Stay up to date with market trends and competitor activity to position SmarterPay as a market lead
- Attend key exhibitions and industry events throughout the year to represent SmarterPay across the UK
Developer
Salary: 40-45K pa
Contract: Permanent, Full Time
SmarterPay are a Bacs approved software supplier and Bacs Bureau. Specialising in Cloud SaaS solutions SmarterPay are also Salesforce ISV Partners. SmarterPay provide universal direct debit management and card payment processing systems seamlessly integrated with CRMs, billing platforms and accounting systems.
Due to continued expansion, we are looking for an experienced and dedicated Software Developer with industry experience to join our growing team.
Core Responsibilities
- Work on a wide range of projects within the payments industry including bespoke customer development, internal system updates and product upgrades.
- Test developed functionality.
- Be able to read and create debug/troubleshooting.
- Produce required documentation including project specifications, user manuals and testing/implementation plans.
- Have a basic understanding of all SmarterPay products and services.
Technologies to be used in role
- C#
- ASP.net MVC and Razor Pages
- Web Services – SOAP and REST
- XML and JSON
- SQL Databases
- HTML, CSS, JavaScript and jQuery
Skills/Knowledge
- Preferably over 2 years industry experience.
- Strong SQL development skills
- Development of high-quality database solutions
- Develop, implement and optimize stored procedures and functions using T-SQL
- Analyse existing SQL queries for performance improvements
- Suggest new queries
- Develop procedures and scripts for data migration
- High level communications skills.
- Ability to work on individual and team projects.
- Great attention to detail.
- Self-motivated and able to manage own time and workload.
Benefits
- Flexible schedule
- Work from home
- Unlimited Holidays
- Year End performance bonus
- Death In Service
Schedule
- Monday to Friday
Experience
- ASP.NET: 1 year (preferred)
- C#: 1 year (required)
- SQL Development: 1 year (required)
To apply, please send your CV and cover letter to
recruitment@smarterpay.com.
Support Team Member
Role Overview
As a Support Team Member, you will play a key role in onboarding new clients and migrating them from legacy systems to Smarterpay’s solutions. You’ll be the first point of contact for clients during their transition, ensuring a smooth, professional, and positive experience. While some technical knowledge is required, your focus will be on client communication, process management, and supporting the migration journey. You will also provide ongoing client support, handling queries and issues via phone and email.
Key Responsibilities
Client Onboarding & Migration
- Guide new clients through the onboarding process, ensuring all steps are completed efficiently and accurately.
- Support the migration of client data and processes from existing systems to SmarterPay platforms.
- Liaise with internal technical teams to resolve migration issues and escalate complex technical queries as needed.
- Maintain clear, timely, and professional communication with clients throughout their onboarding and migration journey.
Client Support
- Respond to client queries and support requests via phone and email, providing timely and effective solutions.
- Log and track support cases using CRM and ticketing systems, ensuring all issues are followed through to resolution.
- Escalate more complex technical issues to senior team members as appropriate.
Communication & Relationship Management
- Act as a communication bridge between clients and internal teams, providing regular updates and managing expectations.
- Prepare and deliver status reports, meeting notes, and progress summaries using standardized templates.
- Build rapport with clients, anticipate their needs, and proactively address concerns.
Process & Documentation
- Ensure all onboarding, migration, and support activities are logged and tracked using CRM and project management tools (e.g., Salesforce, Teams).
- Document client interactions and maintain detailed records to ensure continuity and quality of service.
- Follow established workflows and best practices to deliver a consistent client experience.
Skills, Knowledge & Experience
- Good technical knowledge and strong computer skills; experience with cloud-based systems or SaaS platforms is an advantage.
- Familiarity with data migration processes and/or onboarding workflows is desirable.
- Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear, client-friendly manner.
- Strong organisational skills, able to manage multiple onboarding projects and support cases simultaneously and work to fixed deadlines.
- Problem-solving mindset, with the ability to analyse issues and escalate appropriately.
- Experience with CRM systems (e.g., Salesforce) and collaboration tools (e.g., Teams) is beneficial.
Key Metrics for Success
- Timeliness and accuracy of client onboarding, migration, and support activities.
- Positive client feedback on communication and support.
- Responsiveness to client queries and issues.
- Effective collaboration with internal teams.
SmarterPay Limited
Utility House
32-36 Prospect Street
Kingston Upon Hull
East Riding of Yorkshire
HU2 8PX
